Frequently asked questions
Materials
What material do you print with?
Mostly PLA, a plant-based plastic (corn starch) that is rigid and pleasant to the touch. For technical or heat-exposed parts we can use PETG, which is tougher: just mention it in your quote request.
Why can I see fine lines on the items?
3D printing lays down material layer by layer (0.1 to 0.2 mm). These fine lines are part of the technique's charm and show the handmade production.
Are colours true to the photos?
We do our best, but the result may vary slightly depending on your screen and the filament batch. The colour swatches on each product page give a good idea of the shade.
Lead times
When will my order ship?
Every item is printed to order: the production time is shown on its page (usually 3 to 7 days), plus the carrier's delivery time (2 to 4 working days).
What about custom creations?
We reply to quote requests within about 48 hours. The production time is stated in the quote and depends on the complexity of the part.
How can I track my order?
You receive a tracking link by email as soon as you order, plus an email at every step: printing, shipping (with tracking number), delivery. You can also find your order with its number and your email on the “Track my order” page.
Delivery
Where do you deliver?
Mainland France, by Colissimo (home delivery) or Mondial Relay (pickup point). Free local pickup is available by appointment.
How much is delivery?
The price depends on the parcel weight and the chosen method; it is calculated automatically in the cart before payment.
My parcel arrived damaged, what should I do?
Take photos of the parcel and the item, then email us quickly: we'll find a solution (reprint or refund).
Orders and payment
Do I need an account?
No, you can check out as a guest. An account simply keeps all your orders, quotes and addresses in one place.
Which payment methods do you accept?
Payment is secured by PayPal: with your PayPal account or directly by card, without creating a PayPal account.
Can I return an item?
Yes, within 14 days for non-personalised catalogue items. Items with custom text and custom creations cannot be returned (unless faulty), as they are made specially for you. Details are in the terms of sale.
Care
How do I clean my items?
A soft, slightly damp cloth is enough. Avoid solvents (acetone, strong alcohol) and the dishwasher.
Are the items heat-sensitive?
Yes: PLA starts to deform around 55 °C. Don't leave them in direct sun behind glass, in a car in summer or near a heat source.
Can I put food or water in them?
Unless stated otherwise, our items are not food-safe. Vases are decorative: for fresh flowers, use a watertight container inside.
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